Imagine if we held ourselves to the same standards we hold for others. We'd be more polite, more responsible and we'd probably pick up the check a little more often. And you know what else we'd do? We'd say "thank you."

Yes, those unsaid two words that have sparked decade-long family rifts -- "I sent her son a card for his graduation and didn't get any sort of thank-you. No card, no call, no nothing. She's dead to me" -- and angry looks from that guy who held the door open for you at Jewel. A simple phrase, really, whose absence speaks louder than ... well, you know the rest.

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